penny-pal-docs

Penny Pal Support

If you need help with Penny Pal, use the contact details and troubleshooting steps below.

Contact

• Email: support@pennypal.app
• Response target: within 2 business days

What Penny Pal does

Penny Pal helps you plan budgets, track income and expenses, review metrics, import statements, and export backups.

Quick troubleshooting

• App does not open or crashes:
  • Force close the app and open it again.
  • Restart your device.
  • Update to the latest version from the App Store.
• Import statement issues:
  • Verify your file is CSV, XLS, or XLSX.
  • Confirm required columns are present.
  • Try a smaller file first to validate format.
• Backup export issues:
  • Ensure device storage is available.
  • Retry export and choose a different destination in the share sheet.
• Premium and restore purchases:
  • Open Settings in the app and use Restore Purchases.
  • Ensure you are signed in with the same Apple ID used for purchase.

Feature requests and bug reports

Please include:

• Device model
• iOS version
• App version
• Steps to reproduce the issue
• Screenshot or screen recording if possible

Data and privacy

For privacy details, see the Privacy Policy page:

• Privacy Policy

Last updated: 11 May 2026